Returns & Refunds Policy

Last Updated: October 30, 2026

1. Overview

At Cubbi Store, we want customers to feel confident when shopping with us.

We offer a 30-day return window for eligible products, subject to the conditions outlined below and applicable consumer protection laws.

2. Return Eligibility

Customers may request a return within 30 calendar days after receiving their order.

For standard change-of-mind returns, eligible products should generally be:

• Unused, except for reasonable inspection permitted by law

• In their original condition

• Complete with included accessories

• Accompanied by proof of purchase

Original packaging should be retained whenever reasonably possible.

These conditions do not restrict statutory remedies for defective or nonconforming goods.

3. How to Request a Return

To request a return, email support@cubbistore.com with:

• Order number

• Customer name and order email

• Product being returned

• Reason for the return

• Photographs, where relevant to a defect or damage claim

Our team will provide the appropriate instructions.

Do not ship products to our business address unless specifically instructed to do so.

Authorized return destination: [TO BE CONFIRMED]

4. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, please contact our support team.

Depending on the circumstances and applicable law, remedies may include repair, replacement, price reduction, or refund.

Mandatory statutory remedies remain unaffected.

5. Refund Processing

Approved refunds will ordinarily be issued to the original payment method unless otherwise agreed or legally required.

The time required for funds to appear may depend on the payment provider.

Internal refund processing target: [TO BE CONFIRMED]

Applicable statutory refund deadlines take precedence.

6. Return Shipping Costs

Responsibility for standard return shipping costs: [TO BE CONFIRMED]

Where required by law, Cubbi Store will bear the appropriate costs of remedying defective or nonconforming products.

Customers will receive applicable return shipping instructions before returning their items.

7. Non-Returnable Products

Some products may qualify for lawful return exceptions, such as certain personalized, perishable, or hygiene-sensitive items.

Product-specific exclusions: [TO BE CONFIRMED]

Any applicable exclusions will be communicated as required by law.

These exceptions do not remove mandatory rights relating to faulty or misdescribed products.

8. Order Cancellation

Customers wishing to cancel an order should contact us as soon as possible.

Cancellation before dispatch may depend on fulfillment status.

Any statutory cancellation or withdrawal rights remain unaffected.

9. Consumer Rights

Our voluntary 30-day return policy does not limit mandatory consumer rights.

Customers in the United Kingdom, European Union, and other jurisdictions may have additional cancellation rights and statutory remedies.

These rights apply regardless of any narrower terms in this policy.

10. Exchanges

Exchange availability and procedures: [TO BE CONFIRMED]

Where direct exchanges are unavailable, an appropriate return or replacement process may be offered in accordance with applicable law.

11. Contact Information

Cubbi Store

130 Cromwell Road
Warrenpoint
Newry, Mourne and Down
Northern Ireland
BT34 3NE
United Kingdom

Website: https://cubbistore.com

Email: support@cubbistore.com